Shipping policy

 

All prices include VAT. Your Order will be processed and shipped once full payment has been received. We aim to deliver your order between 5-7  business days but can sometimes take up to 9 business days by Royal Mail.

Faulty Item(s)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing (by post, or by e-mail).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g batteries) are not covered for replacement during 'normal' use

For items to the value of £15 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible faults instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure. 

The goods should be returned to us in line with our Returns Procedure.